Maintenance and Service Contract

09 Jul Maintenance and Service Contract

MAINTENANCE AND SERVICE AGREEMENT

Article 1-Parties;

1)…………………………………………………….. referred to as “seller” in this agreement,

2)…………………………………… in this agreement, it is referred to as “the recipient of the service”.

Article 2-products covered;

Products referred to as “systems “in this agreement are desktop and portable computers, servers, workstations and peripherals, and their list and installation addresses are specified. Operating system, application software and other software and hardware not listed are not covered by this agreement.

Article 3-Spare Parts;

Costs of spare parts used during service if the agreement is “excluding parts”, the customer is “including parts”….. it will be met by. In” excluding parts ” agreements, the customer can keep spare parts stock if he wants, in case of Customer stock, spare parts will be used from this stock, spare parts that need to be changed and are not available to the customer….. we will provide and Bill the cost to the customer.Jul. ” Including part ” agreements within the period specified in the detail of the contract….. replaces the defective part without charge from the customer. The price list of all parts is based on US dollars and is arranged at the free market foreign exchange sales rate at the date of the invoice.

Article 4-service content;

Periodic Maintenance: 1. and 6. periodic maintenance will be performed on all equipment that is covered once a month.

Service Types:

4-service package: (SA4S) consists of 4 troubleshooting services per month. Service is provided during Normal working hours and working days. Again, there is an unlimited call center usage service within the same time periods. If part replacement is required in case of repair, the fee will be met from the customer. 5 when more than four services should be provided during the month. starting from the service, non-warranty charges are made for each service.

Standard package: (SAC) consists of unlimited intervention and troubleshooting services within a month. Service is provided during Normal working hours and working days. Again, there is an unlimited call center usage service within the same time periods. If part replacement is required in case of repair, the fee will be met from the customer.

Standard package including part: (SAPC) consists of unlimited intervention and troubleshooting services within a month. Service is provided during Normal working hours and working days. Again, there is an unlimited call center usage service within the same time periods. Fee if part replacement is required in case of repair….. it is met by.

Extended package: (SAB) consists of unlimited intervention and troubleshooting services within a month. Service is provided during Normal working hours and all days. There is unlimited call center usage service during Normal working hours and working days. If part replacement is required in case of repair, the fee will be met from the customer.

Extended package including part: (SAPB) consists of unlimited intervention and troubleshooting services within a month. Service is provided during Normal working hours and all days of the year. There is unlimited call center usage service during Normal working hours and working days. Fee if part replacement is required in case of repair….. it is met by.

Full package: (Tu) consists of unlimited intervention and troubleshooting services within a month. It is served at all times of the day and all days of the year. There is unlimited call center usage service during Normal working hours and working days. If part replacement is required in case of repair, the fee will be borne by the customer.

Full package including part: (SAP) consists of unlimited intervention and troubleshooting services within a month. It is served at all times of the day and all days of the year. There is unlimited call center usage service during Normal working hours and working days. Fee if part replacement is required in case of repair….. it is met by.

If you follow the following procedures under the maintenance and Service Agreement, an authorized technician will be directed to your address for service within 24 hours. If you have IT staff, there will be a 10% discount on the maintenance fee. Decommissioning the above-mentioned services shall be determined between the parties under the special agreement.

Support Service limits: this agreement applies under the following conditions:

Service and maintenance service will be provided at the specified addresses. It is valid if the system is used for the purposes for which it was designed.

Applies to defects in materials and workmanship that may occur in systems or systems under the contract.

The following cases are not covered by the contract:

Maintenance except periodic maintenance services special maintenance requests, system installation, disassembly, transportation and supply of consumer materials are not covered by this agreement.Jul.

Software errors, including the operating system, the system….. Errors resulting from the intervention of persons other than the service authorities and errors resulting from changes to the system settings are not covered by this agreement.

Damage caused by improper mains voltage, improper use, accident and incompatible consumer material selection is not covered by this agreement

Damage caused by natural disasters such as lightning strikes, floods, earthquakes, etc.are not covered by this agreement.

In cases that occur due to any of the items containing non-warranty conditions written on the warranty card or booklets of the system or components that you have, this warranty is not covered.

Liability limit:….. the obligation of the manufacturer is to repair or repair the defective part or system in accordance with the terms of this agreement. If the product cannot be repaired even by the manufacturer, the supply and cost of the new one is met by the customer if the agreement is “except for the part “and” including the part”…. Jul.’belongs to. In no case ….. it is not responsible for any business, profit, information or other possible losses that may arise directly or indirectly.

Article 5-obligations of the customer;

To receive service and support services, the following procedure must be followed.

Validating The Service Agreement:….. he must have charged the cost of the service contract within the day from the date of the contract. … a monthly interest rate of % … is accrued for prices that are not paid during the day.

Preparing for a call: when you call the service, make the following information available to enable the relevant technician to better serve you.

System serial number.

The model no.su

Address-location of the system and related personnel

Type and version of peripherals you use

Decommissioning for support: for service support… no.lu call the phone. Excluding holidays call centre….. days….. it serves Dec.

Explain the problem to the technician: tell the technician you are seeing the problem, the error message that appears in the system, when you receive this message, what you are doing when the error message occurs, and what you are doing to solve the problem.

Following the technician’s explanations: statistics show that a significant number of problems can be solved by phone with close cooperation. So listen carefully to the technician and follow what he says.

If the technician decides that the problem cannot be solved over the phone and decides that the service is required at your address, the following procedure is applied. From the loss of data in your system….. based on the fact that it is not responsible in any way, the backup of the system must be performed by you. Your address and the appropriate time should be notified to the technician on the phone. The tracking number given for the fault should be kept until the service is terminated.

At the time of appointment, the customer must have someone authorized to identify the problem at the service address. Customer….. the service is in the state of approval for the beginning of intervention and non-agreement situations in the service form brought by the element.

If the customer commits to pay this price, the service process continues, only if the customer does not approve this price…. fault detection fee and road fee are charged.

If the service cannot be completed at the customer’s place, defective parts or system integrity are taken on the condition that they are brought.

Article 6-General Conditions;

Contract term and renewal: at the end of the contract term, you can renew the contract if you want.

Privacy and copyright: telephone, electronic or otherwise….. the information sent to is considered by you to be non-confidential and not copyrighted.

Cancellation: any of the parties …. the contract may be cancelled on condition that you notify the other party in advance of the day. Customer or….. in case of cancellation, the price corresponding to the unused time is refunded.

Article 7-user-replaceable products;

If a technician who supports the phone decides that a part that can be easily installed and removed, such as a keyboard, monitor, etc., is defective, a part that works to be replaced by a defective part is charged for shipping….. he can send it directly to your address, provided that it belongs to. Likewise, if the technician providing telephone support decides to replace the defective unit with another device of exactly the same nature, the shipping fee for the replacement device….. ‘you can send it directly to your address, provided that it belongs to the gene shipping fee….. it can remove the defective unit from your address, provided that it belongs to. If the defective system is not returned even though the exchange system has arrived, it will be billed within the day and paid by the user within the day from the date of the invoice. If no payment is made, the service contract is cancelled and legal follow-up is made.

Article 8-Ownership Of Parts;

It is under the manufacturer’s warranty….. ownership of defective parts changed by the guarantor company and not billed to the customer belongs to the guarantor company, which is defective….. the cost of the parts provided by and Juliette is the property of the parts billed to the customer.

Article 9-manufacturer’s warranty ongoing systems;

In order to benefit from the warranty status of systems whose warranty continues during the contract period….. it follows the Troubleshooting process at the guarantor company instead of the customer. Failures such as the inability to find parts in the guarantor company are not covered by this agreement. If the customer gives approval….. the guarantor will fix the fault instead, but in this case, if necessary, the cost of the part will be covered by the customer and the other provisions of the contract will apply.

Article 10-Transfer Of The Contract;

The system is outside the time of the contract during the contract period ….. if you transfer it to any address where it does not have a service,….. it reserves the right to cancel the contract or request additional fees October.

Article 11-Duration Of The Contract;

This Agreement enters into force on the date of signature and remains in force, provided that the provisions of Article 6.3 above are reserved. The term of the contract is … years. This agreement, consisting of 11 articles, becomes effective on the date of signature. It cannot be changed except by written agreement of the parties. It cannot be transferred or assigned.

In case of a dispute …. The court and executive offices are authorized.

I accept the above terms. …/…/…