09 Nov MAINTENANCE AND SERVICE AGREEMENT
MAINTENANCE AND SERVICE AGREEMENT
Article 1 – The Parties;
1)…………………………………………………….. in this agreement, the “seller” will be referred to as,
2)…………………………………… In this agreement, it will be referred to as the “service provider”.
Article 2- Products covered;
The products that are referred to as “Systems “ in this agreement are desktop and portable computers, servers, workstations and peripherals, and their list and installation addresses are specified. The operating system, application software and other software, as well as hardware that is not listed, are not covered by this agreement.
Article 3- Spare Parts;
The cost of spare parts used during service is the Customer if the agreement is “excluding parts”, if it is “including parts”….. it will be covered by. In agreements “Excluding parts”, the Customer can keep a stock of spare parts if he wants, If the customer has a stock, spare parts will be used from this stock, spare parts that need to be changed and are not available to the Customer….. he will provide it and invoice the customer for the price. jul. Within the period specified in the detail of the contract in the agreements ”including parts”….. replaces the defective part without charge from the customer. The price list of all parts is based on US Dollars and is set at the Free Market Foreign Exchange Sales rate at the Invoice date.
Article 4- Service content;
Periodic Maintenance: 1. 3 and 6. periodic maintenance will be performed on all equipment covered once a month.
Types of Service Services:-
4-service package: (SA4S) Consists of 4 troubleshooting services within a month. Service is provided during normal working hours and working days. Again, there is an unlimited call center service within the same periods of time. If part replacement is required in case of repair, the fee is paid by the customer. 5. When it is necessary to provide more than four units of service during the month. starting from the service, an out-of-warranty fee is charged for each service.
Standard package: (SAC) Consists of unlimited intervention and troubleshooting service within a month. Service is provided during normal working hours and working days. Again, there is an unlimited call center service within the same periods of time. If part replacement is required in case of repair, the fee is paid by the customer.
Standard package, including parts: (SAPC) Consists of unlimited intervention and troubleshooting services within a month. Service is provided during normal working hours and working days. Again, there is an unlimited call center service within the same periods of time. If part replacement is required in case of repair fee….. it is borne by.
Extended package: (SAB) Consists of unlimited intervention and troubleshooting services within a month. Service is provided during normal working hours and all days. There is an unlimited call center service during normal working hours and working days. If part replacement is required in case of repair, the fee is paid by the customer.
Extended package including parts: (SAPB) Consists of unlimited intervention and troubleshooting services within a month. Service is provided during normal working hours and all days of the year. There is an unlimited call center service during normal working hours and working days. If part replacement is required in case of repair fee….. it is borne by.
Full package: (SA) Consists of unlimited intervention and troubleshooting services within a month. It is serviced at all times of the day and all days of the year. There is an unlimited call center service during normal working hours and working days. If part replacement is required in case of repair, the cost is borne by the customer.
The full package, including parts: (SAP) Consists of unlimited intervention and troubleshooting services within a month. It is serviced at all times of the day and all days of the year. There is an unlimited call center service during normal working hours and working days. If part replacement is required in case of repair fee….. it is borne by.
If you follow the following procedures within the scope of the Maintenance and Service Agreement, an authorized technician will be directed to your address to provide service within 24 hours. If you have IT staff, there will be a 10% discount on the maintenance fee. All dec the above-mentioned services will be determined between the parties under a special agreement.
This agreement is valid under the following conditions: Support Service Limits:
Service and maintenance services will be provided at the specified addresses. It is valid if the system is used for the purposes for which it was designed.
It applies to material and labor defects that will occur in the systems or systems covered by the contract.
The following situations are not covered by the contract:
Apart from periodic maintenance services, maintenance special maintenance requests, system installation, disassembly, transportation and supply of consumer goods are not covered by this agreement. jul.
Software errors, including the operating system, the system….. Errors resulting from the intervention of persons other than Service Officials and errors resulting from changes to system settings are not covered by this agreement.
Damages caused by improper mains voltage, misuse, accident and incompatible selection of consumer goods are not covered by this agreement
Damages that will occur as a result of natural disasters such as lightning strikes, floods, earthquakes, etc. are not covered by this agreement.
This warranty does not apply in cases that may occur due to any of the items that contain non-warranty conditions written on the warranty card or booklets of the System or its components that you have.
Limit of liability: ….. the obligation of the manufacturer is to repair the defective part or system in accordance with the terms of this agreement or to ensure its repair by the manufacturer. If the product cannot be repaired even by the manufacturer, the supply of a new one and the cost of covering the customer’s customer if the agreement is “part jul”, if the part is “part included” …..it belongs to the . In no case ….. it is not responsible for business, profit, information or other possible losses that may occur directly or indirectly.
Article 5- Obligations of the customer;
The following procedure must be followed to obtain service and support services.
Making the Service Agreement Valid: ….. he must have collected the service contract price within … days of the date of the contract. … for fees not paid during the day, a monthly% maturity difference is accrued.
Preparing For the Call: When you call the service, please prepare the following information to ensure that the relevant Technician can serve you better.
System serial number.
The model no.su
The address where the system is located-the location and its related personnel
The type and version of the peripherals you use
Dec for support: For service support… no.lu call the phone. Except for call center holidays….. days….. it provides inter-decency services.
Explaining the problem to the Technician: Tell the technician you are talking to about the problem you are experiencing, the error message that appears in the system, when you received this message, what you were doing when the error message occurred, and what you were doing to solve the problem.
Following the Technician’s Explanations: Statistics show that a significant part of the problems can be solved by phone with close cooperation. Therefore, listen carefully to the technician and follow what he says.
If the Technician decides that the problem cannot be solved on the phone and decides that the service to your address is required, the following procedure will be applied. Data loss in your system….. proceeding from the fact that the is in no way responsible, the backup of the system must be made by you. Your address and the time when you are eligible should be notified to the technician on the phone. The tracking number provided for the malfunction should be stored until the service is terminated.
At the appointment time, the customer must have someone authorized to identify the problem at the service address. Customer….. the service is in the state of providing the service form provided by the employee for the start of intervention and approval for non-contractual situations.
Non-agreement status of the call result: When the service member detects an out-of-agreement situation, he explains the estimated cost of troubleshooting labor and parts to the customer, the service process continues if the customer undertakes to pay this price, only in cases where the customer does not approve this price…. a fault detection fee and a road fee are charged.
In case the service cannot be completed at the customer’s place, defective parts or the system are taken with the condition that they are provided.
Article 6- General Conditions;
Contract period and renewal: You can renew the contract if you want at the end of the contract period.
Privacy and Copyrights: By phone, electronically or otherwise….. it is considered accepted by you that the information sent to <url> is not confidential, does not contain copyright.
Cancellation: Any of the parties …. the contract can be canceled provided that you notify the other party the day in advance. Customer’s or….. in case of cancellation, the price corresponding to the unused period will be refunded.
Article 7- Products that can be changed by the user;
If the technician who supports by phone decides that a user-replaceable part that can be easily inserted and removed, such as a keyboard, monitor, etc., is defective, he will ship a working part to be replaced with a defective part….. it can be sent directly to your address, provided that it belongs to . Likewise, if the technician supporting the phone decides to replace the defective unit with another device of exactly the same nature, the shipping fee of the device for exchange purposes….. provided that it belongs to <url>, you can send it directly to your address and again the shipping fee….. provided that it belongs to , it can remove the defective unit from your address. If the defective system is not returned even though the replacement system has arrived, it will be billed within a day and paid by the user within a day of the invoice date. In case of non-payment, the service contract is canceled and legal follow-up is made.
Article 8- Ownership of Parts;
It is under the manufacturer’s warranty….. defective parts that have been replaced by the Guarantor in the company and have not been billed to the customer belong to the Guarantor company, are defective and also….. if the parts supplied by JUL and the parts billed to the customer are the property of the customer, the cost of the parts provided by Jul belongs to the customer.
Article 9- Systems with Continuing Manufacturer Warranty;
In order to take advantage of the warranty status of systems that continue to be guaranteed during the contract period….. instead of the customer, the Guarantor follows the troubleshooting process at the company. Disruptions such as the inability to find parts in the guarantor company are not covered by this agreement. In case the customer gives consent….. the guarantor will correct the malfunction instead, but in this case, if necessary, the cost of the part will be covered by the customer and the other clauses in the contract will apply.
Article 10- Transfer of the Contract;
The system is outside the time of the contract within the contract period….. if you transfer it to any address where there is no service, ….. it reserves the right to cancel the contract or request october additional fee.
Article 11- Duration of the Contract;
This agreement enters into force on the date of signature and remains in force subject to the provisions of Article 6.3 above. The term of the contract is … years. this agreement, consisting of 11 articles, becomes effective on the date of signature. It cannot be changed except by written agreement of the parties. It cannot be transferred or transferred.
In case of disagreement…. The Court and Executive Departments are authorized.
I agree to the above conditions. …/…/…
No Comments